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1. When are taxes due?

Property taxes for a year are due on July 2 of the year. If July 2 falls on a Sunday or Saturday that is a non-working day, then the due date is on the immediately following working day.

2. When can I expect my tax notice?

Tax notices are generally mailed out the last week of May. If you have not received your notice by June 10, contact City Hall immediately at 250.392.2311.

3. Can I claim my homeowner grant even if I can’t pay my taxes?

Yes! It is very important to do this. If the grant is not claimed by the due date then a 10% penalty would apply. It costs nothing to make the grant claim.

4. Why do I have to claim my grant each year?

On average, 20% of all households change hands each year. The city has no way to guarantee that a property owner is still eligible for the grant.

5. Can I pay my taxes with a credit card?

Not at this time. The cost of providing this service is extremely high. We collect almost $20 million in taxes with over half this amount on behalf of other jurisdictions. If just 25% of the taxpayers paid by credit card the cost to the City would be $90,000 - $100,000 per year.

6. Can I make payments with Interac?

Yes, City Hall accepts Interac.

7. Can I pay my taxes on-line through the city’s webpage?

No, the City's online payment services are no longer available. Please use another available option such as payment through your financial intuitions online banking, payment through our pre-authorized payment program or by using our drop box outside the front door of City Hall. If you have any questions, please call City Hall at 250.392.2311.

8. Your office hours are not convenient for me, how can I pay my taxes?

You can mail your payment to us, drop off a postdated cheque, pay online through your bank or signup for pre-authorized payments. Call us at City Hall to find out how, 250.392.2311.

9. I forgot to claim my homeowner grant for last year, can I still claim it?

Yes you can. You may claim a retroactive homeowner grant for the previous year only. To apply you need to complete a Retroactive Home Owner Grant Application (FIN 92) (PDF). You may be required to submit additional documentation to establish your eligibility.

10. Can I make monthly payments on my taxes?

Yes, you can make payments on your tax account at any time throughout the year. However, if current taxes are not paid in full by the due date there will be a 10% penalty on the amount outstanding at that time.

Alternatively, you can signup for our new pre-authorized payment plan, call City Hall to find out how, 250.392.2311.